
Here you will find questions and answers that may be helpful to all of our Current Customers, who may have done business with us before but may not have a complete understanding of everything we do, or everything we have to offer. We are constantly expanding our FAQ's, so if you have a question of your own that has not been answered here, feel free to contact us!
When you are ready to book your photo session, just give us a call. We will ask for the date(s), the start time, the location, the number of children and number of teams.
We will send the order envelopes to your league’s photo coordinator approximately 3 weeks prior to the shoot date. We ask that the envelopes be distributed to the players the week before picture day. We will always provide plenty of additional envelopes on picture day.
Our photographers will do all that they can to accommodate special requests. Want all your children in one photo? Want a picture with your star athlete and your favorite coach? No problem; just ask our photographer on picture day.
Absolutely! As a valued customer, we are more than happy to work with you to find ways to help generate additional revenue. We have several rebate programs available as well as other fundraiser ideas. Please email us (amy@memorymatephoto.com) and we can discuss some ways to raise funds for your organization.
When we schedule your picture day, we will also discuss a back up plan for rain or snow. For a spring or fall outdoor shoot, it is helpful if we can schedule a back up, indoor location. We can always photograph indoors using “green screen” technology and we can create a customized background just for your league. For any weather related concerns, please contact our office as soon as possible so that we can alert our photographers.
Unfortunatley at this time that is not available. We typically work on a pre-pay basis, and orders must be placed on the day of the photo shoot. However all of our work comes with a 100% satisfaction guarantee, so if your parents are unhappy they will receive a refund or re-shoot at their request.



